Customer satisfaction is one of our top priorities. We are confident in the quality and reliability of our hosting services, which is why we offer a 7-Day Money-Back Guarantee on eligible hosting plans.
Please read this Refund Policy carefully to understand your rights and our refund procedures.
1. 7-Day Money-Back Guarantee
If you are not completely satisfied with your hosting service, you may request a full refund within 7 days of your initial purchase.
To qualify:
- Your refund request must be submitted within 7 calendar days from the purchase date.
- The request must come from the account owner.
- The hosting account must not have violated our Terms of Service or Acceptable Use Policy.
Once approved, the refund will be issued using the original payment method.
2. Eligible Services
The 7-day money-back guarantee applies only to:
- Shared Hosting
- WordPress Hosting
- Reseller Hosting
- Business Hosting
Unless otherwise specified, other services are excluded from this policy.
4. Renewal Payments
The 7-day refund policy applies only to new purchases.
Automatic renewal payments, manual renewals, upgrades, and add-on purchases are generally not eligible for refunds.
Customers are responsible for cancelling services before the next billing cycle if they no longer wish to continue.
5. Cancellation Policy
You may cancel your hosting account at any time through your client area or by contacting our support team.
Cancelling your service will prevent future renewals but does not automatically qualify you for a refund unless the cancellation falls within the 7-day refund period.
6. Refund Request Process
To request a refund:
- Open a support ticket from your client area.
- Include your order number or invoice number.
- Provide the reason for your cancellation.
- Our billing department will review your request.
Most requests are reviewed within 1–3 business days.
7. Refund Processing Time
Once approved:
- Credit/Debit Card payments typically take 5–10 business days.
- Bank transfers may take 7–14 business days.
- Other payment methods depend on the payment provider’s processing time.
Refund processing times may vary depending on your financial institution.
8. Abuse of Refund Policy
To protect our services from fraud and abuse, we reserve the right to refuse refunds in cases including, but not limited to:
- Violation of our Terms of Service
- Spam, phishing, or abusive activity
- Illegal or malicious content
- Chargeback abuse
- Multiple refund requests from the same customer
- Repeated purchases solely to use the refund policy
9. Service Suspension or Termination
Accounts suspended or terminated due to violations of our policies are not eligible for refunds, regardless of the remaining subscription period.
10. Chargebacks
If a customer initiates a chargeback without first contacting us to resolve the issue, we reserve the right to:
- Suspend or terminate all associated services
- Recover any outstanding fees
- Permanently restrict future purchases
We encourage customers to contact our support team first so we can resolve any billing concerns.
11. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
12. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our billing team through our support portal.
We are committed to resolving your concerns promptly and providing the best possible customer experience.
